Last updated 30 August 2026
These terms govern your use of arqasystems.com and set out how we work. In these terms, "we", "us" and "ARQASystems" mean ARQASystems, ABN 17 325 073 826, of Sydney, New South Wales.
Which document wins. If you become a client, a separate signed service agreement governs our engagement. Where these terms and that agreement differ, the signed agreement prevails.
These terms are published so you can read our position before you apply, not to replace what you sign.
This site describes our services. Nothing on it is an offer capable of acceptance and nothing on it forms a contract. Pricing shown is indicative and subject to a written proposal. An engagement begins when a proposal is accepted and the setup fee is paid.
The audit is free and carries no obligation. By requesting one you confirm you're an owner, director or authorised representative of the business, and you authorise us to call its publicly listed number and submit an enquiry through its public website to measure response times.
We don't record calls. The audit is a snapshot of a few interactions on particular days, not a full assessment, and shouldn't be the sole basis for a business decision. We may decline to run an audit, or decline any application, for any reason.
Where you engage us, we build and run front-end client intake infrastructure on your behalf:
The full scope for your engagement is set out in your service agreement.
Services are charged as a one-time setup fee plus a monthly retainer, at the rates in your written proposal. Setup fees are payable before build work begins. Retainers are billed monthly in advance and processed through Stripe.
Messaging and phone number costs are included within ordinary use. Where usage goes well beyond that, such as a large one-off reactivation campaign, we'll quote it separately before proceeding.
All prices are in Australian dollars unless stated otherwise in writing.
Where we configure payment links so you can collect consultation fees from your own clients, we act only as the party that sets up the workflow. We are not a party to the transaction between you and your client. We don't hold the funds, don't handle refunds or chargebacks, and have no involvement in your trust accounting. Those remain entirely yours.
If you cancel before build work has started, the setup fee is refunded in full. Once build work has started, the setup fee isn't refundable, because it covers work already done. We'll tell you clearly when build work is starting.
Retainers run month to month once the setup period ends. You can cancel at any time with 30 days' written notice to [email protected]. Your service continues to the end of that notice period. Retainers already paid for the current period aren't refunded, and the service stays available for that period.
If we fail to deliver what we agreed, tell us and we'll work to fix it. Nothing in this section limits your rights under the Australian Consumer Law, including remedies where services aren't supplied with due care and skill.
No fee is charged for the after-hours audit, so no refund arises.
Don't use this site unlawfully, try to gain unauthorised access, or submit false information or a business you're not authorised to represent.
If you engage us, you're responsible for the accuracy of any contact data you give us and for confirming you hold the consents required to message it.
We own the workflows, templates, system configurations, code and design we build and use. During your engagement you have a non-exclusive licence to use them. That licence ends when the engagement does.
Your contact data is entirely yours, during the engagement and after it. Content on this website is ours and may be viewed or printed for your own use, but not republished or used commercially without written permission.
Our services run on third-party platforms, messaging providers and telecommunications carriers. We don't control them and aren't responsible for their availability, outages, pricing changes or discontinuation. Our response commitments apply to faults within our control. Where a carrier or platform fails, we'll work to restore service as quickly as we can, but we can't commit to a timeframe for someone else's outage.
We treat information about your business as confidential and won't disclose it except as needed to deliver the services or as required by law. The same applies to you in respect of our systems, pricing and methods.
Nothing in these terms excludes any rights you have under the Australian Consumer Law, including consumer guarantees that can't be excluded.
To the extent permitted by law, we exclude all implied warranties. Our total liability for any claim arising from this website, the audit, or our services is limited to whichever is lower of resupplying the relevant service (or paying the cost of resupply), or the total fees you paid us in the two months before the claim arose. We aren't liable for indirect or consequential loss, including lost profits or lost business opportunities.
Our Privacy Policy explains how we handle personal information and forms part of these terms.
These terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of its courts.
We may update these terms. The current version is always on this page with the date it was last changed. Changes don't affect a signed service agreement already in place.
ARQASystems · ABN 17 325 073 826 · Sydney, NSW, Australia
[email protected]
Call [YOUR SYDNEY NUMBER] after hours and see what happens. You'll have a text back in under 30 seconds. That's the product.
Automated client intake for Australian service businesses.
Sydney, NSW, Australia
The engine runs around the clock.
Our team replies Mon–Fri, 9am–5pm AEST.