Plastic surgery, cosmetic, dermatology & specialist clinics
High-value cosmetic and surgical enquiries come after a long private period of thinking about it. By the time someone picks up the phone or sends a DM, they're ready. If nobody is there, that readiness passes to whoever answers.
We call your clinic number after hours and show you exactly what happened. Free, no obligation.
Cosmetic and specialist enquiries behave differently from every other kind, and most clinics handle them the same way as everything else.
Instagram, Facebook, the website form, sometimes a phone call. Different people watch different channels, or nobody watches them in the evening, which is when almost all of them arrive.
Somebody who has been considering a procedure for months finally acts on a particular night. Twelve hours of silence is long enough for the feeling to pass, or for a competitor to answer first.
Plenty of people ask about price and never proceed. Your team spends real hours on enquiries that were never going to book, which is exactly why the serious ones get less attention than they deserve.
At $8,000 to $30,000 a procedure, one recovered enquiry pays for years of this. The difficulty is knowing which ones you're losing.
Instagram and Facebook messages and comments, web forms, SMS, WhatsApp and missed calls all land in a single inbox with a reply going out immediately. Nobody has to remember which app to check at nine at night.
This is the single most useful thing the system does for a clinic. A paid consultation is a qualified consultation. Your surgeons' time stops going to people who were browsing, and your waitlist starts reflecting genuine intent.
Cosmetic decisions take months. The person who enquired last winter and went quiet has often just been waiting. Professional, low-pressure messages to your unclosed enquiries surface the ones who are ready now.
Nothing goes out in your name that you haven't approved. No claims, no before-and-afters, no language that would sit badly against advertising rules for regulated health services. Review requests are configured to your compliance position, not switched on by default.
Health information carries obligations that a marketing platform has no business inheriting. Our system has no file upload fields, no image storage, no clinical notes and no call recording.
What we hold is a name, a contact number, the channel they arrived through and an appointment time. Photographs, consultations, histories and consent records live in your own systems and never leave them.
Advertising rules are yours, and we work inside them. Every message template is signed off by you before it goes live, and we'll adjust anything your compliance adviser wants changed.
Our full data position is set out at How We Handle Data. If your practice manager or insurer wants specifics, we'll answer them directly.
Three tiers, flat monthly retainers, one-time setup from $1,500. Every tier includes three practitioner calendars. Additional clinic locations add $500 per month each.
At cosmetic and surgical values, one recovered enquiry covers the system for a year or more. See full pricing →
Everything sent in your name is written for your clinic and approved by you first. We don't make claims, we don't use patient content, and review requests are configured to whatever position your compliance adviser takes rather than enabled by default.
No. There is nowhere in the system to put them. No upload fields, no image storage, no clinical notes. It's an architectural decision, not a setting.
You do. Payments go straight into your own payment account. We configure the booking and the payment link, but we're never a party to the transaction and have nothing to do with refunds.
Yes, including comments as well as direct messages. Both land in the same inbox as calls and web forms, so nothing depends on someone remembering to check the app.
Yes. Every tier includes three practitioner calendars, with more at $250 a month each. Additional locations are $1,000 setup and $500 a month, each with its own number and reporting.
Give us your clinic name and the number a patient would call. We do the rest at our cost.
This week we call your published number after hours and submit an enquiry through your website, exactly as a prospective patient would.
We log what happened and how long it took. Answered or not. Text back or silence. Callback time. Form response time.
You get a short video walking through the timeline. Yours to keep, whether or not we ever speak again.
If someone answers, we say who we are and hang up. The audit measures response times and timestamps, not conversations.
Call 0495 055 553 after hours and see what happens. You'll have a text back in under 30 seconds. That's the product.
Automated client intake for Australian practices.
Sydney, NSW, Australia
The engine runs around the clock.
Our team replies weekdays, 9am to 5pm AEST.