Family, personal injury & criminal law
People ring a lawyer at 9pm because something has just happened. An arrest. A crash. A partner who has left. They call three or four firms in twenty minutes, and the one that answers usually gets the matter.
We call your published number after hours and show you exactly what happened. Free, no obligation.
Legal enquiries follow events, and events don't respect office hours.
Somebody sitting outside a police station at eleven at night, or in a car after an incident at home, is not going to record a calm message and wait. They hang up and try the next number Google gave them.
Nobody in that position rings one firm. They work down the search results. The firm that picks up, or replies within a minute, has the conversation. Everyone else gets a matter that was already taken.
A Friday evening enquiry sits until Monday morning. By then the accident has an insurer's version of events, the arrest has a duty solicitor, and the family matter has a lawyer who answered on Saturday.
This isn't a marketing problem. You already appear in the search results. It's what happens in the ninety seconds after someone finds you.
Not a marketing blast. A short, calm text saying the firm has their call, someone will speak with them, and asking the two or three things your team needs to know before they ring back. Written by you, approved by you, sent within 30 seconds.
Not every after-hours enquiry is a matter you want. The engine captures the detail and puts it in front of your intake team with everything they need to make that judgement in the morning, instead of a missed-call notification with no context.
Some people ring, get frightened by the cost, and go silent. Months later the situation has changed. A plain, professional message to your unclosed enquiries from the past year surfaces the ones who are ready now, and quietly filters out the rest.
Where you charge for an initial conference, payment is taken at the time of booking. It's the cleanest filter there is between someone who needs a lawyer and someone shopping for a free opinion.
Our system handles people who have not yet become clients. It contains a name, a number, which channel they came through, and the appointment. That's the whole of it.
There are no file upload fields. No call recording, on any tier, as a deliberate design decision rather than a setting we could switch on. No free-text case-note boxes that invite a staff member to type something that should never leave your practice.
Privilege, conflict checks and your professional obligations stay entirely inside your own systems. We're the layer in front of the door, not a filing cabinet behind it.
If your professional indemnity insurer or practice manager wants specifics on how we handle data, we'll answer them directly. Our full position is set out at How We Handle Data.
Three tiers, flat monthly retainers, one-time setup from $1,500. No commission, no percentage of your fees, no per-lead charges, and nothing that could be mistaken for fee sharing.
One recovered matter covers months of the system. See full pricing →
No. Every template is written by you and approved before it goes live. The messages acknowledge the enquiry, ask for basic details, and arrange a time to speak. They say nothing about the matter itself.
No, on any tier. It isn't offered and it isn't available. NSW law is restrictive about recording private conversations, and a firm has no reason to take on that exposure through a marketing system.
It doesn't. Nothing in our system is a client engagement. Your conflict process runs exactly as it does now, before you take anyone on, using the same information you would have taken over the phone.
Yes. Nothing changes on your website, your letterhead or your Google listing. Calls forward to us only when nobody answers.
Yes. Any contact can be excluded, and anyone who replies STOP is removed immediately and permanently.
Give us your firm name and the number a client would call. We do the rest at our cost.
This week we call your published number after hours and submit an enquiry through your website, exactly as a prospective client would.
We log what happened and how long it took. Answered or not. Text back or silence. Callback time. Form response time.
You get a short video walking through the timeline. Yours to keep, whether or not we ever speak again.
If someone answers, we say who we are and hang up. The audit measures response times and timestamps, not conversations.
Call 0495 055 553 after hours and see what happens. You'll have a text back in under 30 seconds. That's the product.
Automated client intake for Australian practices.
Sydney, NSW, Australia
The engine runs around the clock.
Our team replies weekdays, 9am to 5pm AEST.